Frequently Asked Questions


What is custom time shift?

All other company offer normal time shift which is another channel that is a couple of hours off but this is not helpful to the customers. If you go to a channel and your show has started and you need to rewind 15 minutes or 10 minutes you will not be able to. With our receiver you have custom time shift by pushing the TS button on the remote it will bring up a clock and you can rewind to however minutes you want from the available time. We are the only company to offer this feature.

Where can I use this receiver?

You can take the receiver with you and use it anywhere in Canada and the USA. If your going on vacation or to your friends house take it with you as long as you have an internet connection it will work.

Do you ship to Canada?

Yes if you live in Canada we will ship to you from our Canadian office.

Do you ship to the USA?

Yes if you live in USA we will ship to you from our USA office.

Does this receiver work outside of the USA and Canada?

Yes this receiver will work in other parts of the world.  The power adapter supports up to 240 volts and the video format can be changed to PAL.

How do I get the receiver?

Once you have completed your online order on our website you will receive your box within a 3-5 business days. Once the order is shipped out you will get an email with the tracking number.

Do I need a dish?

No this is an IPTV receiver which means (Internet Protocol Television), With an IPTV receiver it uses internet technology to stream all you’re the channels to your TV. The SHAMS receiver uses your houses internet connection to deliver all your favorite Arabic Channels directly to your receiver without a satellite dish. Simply plug in your SHAMS receiver to your Internet and to your TV.

What is the difference between a SHAMS receiver and a satellite receiver?

Satellite requires the customer to install a dish at their house and your receiver has to stay in one spot. With the SHAMS receiver you don’t need to install a dish and you can move it anywhere in your house as long as it has an internet connection.

Is it easy to connect the box to my TV and how do I do it?

All you have to do is to connect your receiver to the internet using the Ethernet wire or wifi, connect it to your tv and plug the power. All wires are included in the box. Once it is connected your account gets automatically activated and your subscription starts from that date. Please look at our instructions page for the diagram.

How does the renewal work?

Once it comes time to renew you can pay on our website and you will be provided a renewal code to enter on the screen.

What is the warranty on the receiver?

The receiver comes with a one year warranty, if you have problems contact us so we can help you to diagnose the problem and fix it.

What internet speed do I need?

You will need 3 Mbps internet speed or higher just for the receiver. You can use this site to test your speed.

What if I have more questions?

Just chat with us on the website or call us